Refund policy
Our Commitment
Your satisfaction is important to us. We take great care in preparing and packaging every order to ensure it arrives in excellent condition.
Food Safety Policy
Because our products are perishable food items, we are unable to accept returns or exchanges on food products once they have been shipped or delivered. This policy helps protect the safety and quality of all products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can investigate and provide an appropriate solution.
Refunds & Replacements
When a claim is approved, TAVATA may offer a replacement product, store credit, or refund, depending on the circumstances. Each request is reviewed individually.
Order Cancellations
Orders may be cancelled before they enter production or shipping. Once an order has been processed or shipped, it cannot be cancelled.
Non-Returnable Items
For food safety reasons, opened products, partially consumed products, and products that have been improperly stored after delivery are not eligible for return or refund.
Contact Us
If you have questions about your order or this policy, please contact our customer service team. We are committed to resolving concerns fairly and promptly.